SHIPPING & RETURNS

At SARA, we want you to be completely satisfied with your spiritual purchase. However, if a product doesn't meet your expectations, we offer clear return policies to make exchanges or returns easy. Your satisfaction is our top priority, so we're happy to answer any questions you may have about our return policy. Learn more about our hassle-free return options here.

Return policy

Physical products (e.g. perfume oil)

You have the right to withdraw from the contract for physical products within 14 days of receipt without giving any reason. This applies provided the product is unused, unopened, and in perfect condition.

Please contact me in advance at hello@sara.berlin .

You are responsible for the return shipping costs. Once the goods have been received, you will receive a refund via the original payment method.

The following items are excluded from exchange:

• Opened or used products (e.g., already used perfume oils)

• Custom-made or personalized items

• Digital products (e.g., audio meditations)

Digital products

Digital content is excluded from the right of withdrawal as soon as you have expressly agreed at the time of purchase that access will be immediate and you waive your right of withdrawal.

Once you have gained access to the product (e.g. via stream or download link), a return is no longer possible.